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GAME CLUB

TERMS AND CONDITIONS

 

GENERAL INFO
  • Open to students aged 8 to 15 years old (contact us if you want to enroll a child outside of this age range)

  • Maximum of 5 students per class.

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Drop-In Classes
  • Book a single drop-in class, or enroll for the full or half session

  • Drop in classes are 50% off at $32.50 each for a limited time, with a limit of four drop-in classes per student, per session

  • Please note that we will automatically process an additional fee of $32.50 for any additional drop-in classes over the session limit of four classes

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Enrolling In A Session
  • Enrolled students for either tier will have active membership for the full session

    • Winter Session - January, February, March

    • Spring Session - April, May, June

  • Enrolled families receive credits to be used for any open class during the session.

    • Tier 1 - full session families receive 11 class credits.

    • Tier 2 - half-session families receive 6 class credits

  • By enrolling, families commit to paying the full session fee for their tier, either in full at the time of enrollment or via three monthly installment payments.

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Software Access
  • Drop-in students will only have access to software while at Keylab, and will not be able to use the software outside of our studio.

  • Enrolled students will receive a private login to access software outside of class.

  • Software access for enrolled students will be removed at the end of the session unless the student re-enrolls.

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Payments and Credits
  • Enrolled families are assigned class credits to to be used for any open class during the session

  • book for any of their children between the ages of 8 - 15.

    • There is a $15 software access fee per child for the session.

  • 1 credit = 1 class.

    • Tier 1: 11 credits

    • Tier 2: 6 credits.

  • To book a class, log into your account, go to "Credits" and click "Use" to book your child's class.

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Credits and Payment Terms
  • Credits must be used during the session and do not roll over to future sessions.

  • Refunds will not be offered for unused credits.

  • Payments are non-refundable, and by enrolling, families commit to paying the full session fee, either in full at time of booking, or via monthly payments:

    • Tier 1 Fee: $550/session or $183/month, prorated based on number of visits.

    • Tier 2 Fee: $360/session or $120/month, prorated based on number of visits.

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Buddy Passes
  • Buddy passes are a courtesy we offer for enrolled students to bring a friend to Keylab

  • Tier 1 includes 2 free buddy passes

  • Tier 2 includes 1 free buddy pass.

  • Buddy passes will be added to the family’s account by admin staff within 1 business day from time of enrollment.

  • Passes must be used during the session and cannot be rescheduled or reused.

  • If we have a student enroll in Game Club and need a seat that has previously been booked for a buddy, we will need to cancel the buddy pass seat booking in order to accommodate the newly enrolled student.

  • No refund or credit will be offered for unused buddy passes.

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Cancellations and Rescheduling
  • Classes canceled with at least 24 hours' notice will be credited back to your account

  • Credits must be used by the end of the session, and no credit or refund will be offered for unused credits.

  • Credits will not be offered for classes canceled with less than 24 hours' notice.

  • Studio-canceled classes will be credited, with credits expiring one year from the cancellation date.

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Withdrawal Policy
  • By enrolling, you are committing to making payments for your tier for the entire session

  • Refunds or credits will not be offered for unused classes or mid-session withdrawal.

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